Securus Technologies is a provider of criminal and civil justice. Partially due to their outstanding technology they have won the Gold Stevie Award for having the best training available in customer service. This was the eleventh yearly event for the award. This award is the highest honor available for outstanding customer service, sales professionals, business development and contact centers. Many of the worlds most prestigious awards are organized by the Stevie Awards.
The presentation of the awards was in February at Caesars palace located in Las Vegas. Over 650 executives worldwide attended this special banquet. Organizations of all different sizes and industries were nominated which was a ten percent increase over 2016. A total of 77 professionals from all over the world acted as judges were responsible for determining the scores. There were 61 categories for achievements in contact centers and customer service and 53 for business development and sales excellence. The Stevie Award placements were Gold, Silver and Bronze and determined by judging committees of over 75 members.
Securus felt the empathy they feel for their customers situations was recognized. Solving any issues experienced by their customers on the very first call also provided their clients with an excellent experience in customer service. Their materials are designed to enable their agents to empathize with customers, give their full focus to their needs and aid them through a stressful time. Their customer satisfaction ratio is better than it has ever been.
The judges commented Secures held an important role in society and provided good service to the individuals who needed it the most. They also said Securus has shown a very strong improvement in the results of customer surveys and had a training team with a commitment to help their associates.