Nationwide Title Clearing, Inc. was started in 1991 as a local and regional title and document company that just served their local area. Since then it has grown into one of the nation’s largest and most proficient document providers. It is headquartered in Palm Harbor, Florida and has over 600 employees in three states.
Eight out of the top ten leading national retail mortgage and lending companies choose Nationwide for their primary source of mortgage documents. The key to a successful mortgage document provider is that they can provide the right document nearly all the time and that the documents arrive promptly.
Nationwide has a 99.98% rate of compliance and only a .78% rejection rate. The meaning of these figures is that nearly 100% of the time, the documents arrive on time and they are accurate.
Much of the success of the company’s ongoing relationships with clients is due to the excellent training and quality of the employees who work for Nationwide. New employees receive immediate and in-depth training about what they will be doing and when they graduate onto the floor they are monitored closely by supervisors until they master the level of skills where they work.
Nationwide is a great place to work because employees have lots of input into processes that can make their jobs easier and more efficient. Management listens to the employees when they have suggestions, and it makes for a better environment in the workplace.
Compliance is the metric that measures the satisfaction of the customers, or the mortgage companies and the lenders. If you have ever been involved in a property closing, you know that the proper lien verification and titles releases available to transact business and transfer the property. If there are errors or worse yet, the wrong documents are received, or they are not received at all, the result is a delay.
John Hillman the company CEO says that if you want to have good compliance you have to train for it. Employees have to know what is expected of them, and if you train that way and monitor the results, it gets everyone on board, and the results are just better. Many companies talk about compliance, but results are just not there. It is a constant process, and it works if you work at it.
The future looks bright for Nationwide because the market share that they enjoy just keeps growing, and that is the pattern that the company’s management predicts for the future.