Rick Smith and His Efforts to Improve Service Delivery at Securus

Rick Smith has been the president and CEO of Securus Technologies since July 2008. Before working at Securus, Rick worked in; finance, operations, and information technology. His vast experience made him the right candidate to lead Securus into the future. Rick Smith graduated from Rochester Institute of Technology with an Associate’s degree; he went on to earn his Bachelor’s degree and Masters in Engineering from the State University of New York. He attained his MBA through the University’s Simon School.Between 1979 and 1998 Rick worked with Global Crossing, he later worked with Frontier Information Technologies as the President. From 1998 to 2000 he was the Chief Financial Officer for Eschelon Telecom Inc., he became the president of the company in 2000 a position he held until 2003. He then became the CEO of Eschelon and led the company to grow its revenue from $30 million to $350 million. Eschelon had its IPO in 2005 which was very successful.

Rick stayed with the group until 2007 when he left to become the CEO of Securus Technologies.Securus Technologies offers a variety of services and serves over 1 million inmates in 2600 correctional facilities all over the country. Their technology deals with incident management, emergency response systems, biometric analysis, inmate self-service products, monitoring and communications systems. Its headquarters is in Dallas Texas. With Rick Smith at the helm, the company has worked to develop patents and new technology. Securus Technology has experienced a lot of growth with Rick leadership, and he plans to continue with the excellent work to protect society with their technology.Our goal is to enable efficient communication with staff and inmates. With a few clicks, you can share documents easily. We provide a library of resources to the facilities. Handbooks, brochures and even videos. Everything is now smooth, seamless and paperless. The facilities we operate in are model facilities with processes becoming automated

Securus Technologies provide inmates with communication facilities to enable them to interact with family and friends. This is done seamlessly through calls, video visits, messaging and photos. Just because a person has been incarcerated does not mean they should be disconnected with their loved ones. Research has proved that interactions with family and friends while in the correctional facility can help with rehabilitation. It is in our nature to be social as humans. Our inmate content positively engages inmates with books, music games, movies eBooks and much more. Incarceration is about being rehabilitated and becoming a better member of society. With this in mind, we strive to provide content that will motivate and encourage the inmates to be better people, to be part of a productive society. Rick Smith is indeed an exemplary leader.

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